All Systems Operational

About This Site

Welcome to DigitalGlobe's home for GBDX Platform Services. We continuously monitor the status of the GBDX Platform and Services. If you are experiencing problems with any GBDX Service and do not see a notice posted, please contact us at gbdx-support@digitalglobe.com

Authentication API ? Operational
Answer Factory ? Operational
Catalog V2 API ? Operational
GBDX University ? Operational
Insight Vector Operational
Ordering API ? Operational
S3 Browser ? Operational
S3 Storage API ? Operational
Web Portal ? Operational
Web Portal - Account Management Operational
Workflow API Operational
Auth0 Authentication API Operational
AWS ec2-us-east-1 Operational
Heroku ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
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Questions? Please contact gbdx-support@digitalglobe.com
May 3, 17:05 UTC
Past Incidents
Jun 28, 2017
Elevated Error Rates and Response Times on Catalog Services
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 28, 04:25 UTC
Investigating - We're experiencing an elevated level of API error rates and response times for Catalog Service API.
Jun 28, 03:55 UTC
Elevated Storage API Errors
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 28, 04:24 UTC
Investigating - We're experiencing an elevated level of S3 Storage API errors and are currently looking into the issue.
Jun 28, 03:56 UTC
Elevated Workflow API Errors
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 28, 04:24 UTC
Investigating - We're experiencing an elevated level of Workflow and Task API errors and are currently looking into the issue.
Jun 28, 03:56 UTC
Elevated Authorization API Errors
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 28, 04:23 UTC
Investigating - We're experiencing an elevated level of Authorization API errors and are currently looking into the issue.
Jun 28, 03:59 UTC
Jun 27, 2017

No incidents reported.

Jun 26, 2017

No incidents reported.

Jun 25, 2017

No incidents reported.

Jun 24, 2017
Catalog v2 data upgrade in VectorServices
Resolved - The reindex process has completed.
Jun 24, 11:36 UTC
Monitoring - Beginning around 10AM EDT, we plan on beginning the reindex process for catalog v2 data in VectorServices to accomplish two things: 1) bring the index version up to the latest version of Elasticsearch so we can take advantage of its performance improvements and 2) split up some of the larger chunks of data in our storage to improve query performance. We currently foresee no service interruptions related to this process, and if there is any impact to query latency, it should be minimal. We'll be monitoring the process throughout and will take steps to throttle the process if we start seeing significant latency problems.
Jun 23, 12:59 UTC
Jun 23, 2017
Elevated Ordering API Errors
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 23, 05:40 UTC
Investigating - We're experiencing an elevated level of Ordering API errors and are currently looking into the issue.
Jun 23, 05:38 UTC
Elevated Error Rates and Response Times on Catalog Services
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 23, 05:34 UTC
Investigating - We're experiencing an elevated level of API error rates and response times for Catalog Service API.
Jun 23, 03:23 UTC
Elevated Ordering API Errors
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 23, 05:32 UTC
Investigating - We're experiencing an elevated level of Ordering API errors and are currently looking into the issue.
Jun 23, 05:31 UTC
Elevated Ordering API Errors
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 23, 05:24 UTC
Investigating - We're experiencing an elevated level of Ordering API errors and are currently looking into the issue.
Jun 23, 05:21 UTC
Elevated Ordering API Errors
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 23, 05:16 UTC
Investigating - We're experiencing an elevated level of Ordering API errors and are currently looking into the issue.
Jun 23, 04:23 UTC
Elevated Ordering API Errors
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 23, 03:58 UTC
Investigating - We're experiencing an elevated level of Ordering API errors and are currently looking into the issue.
Jun 23, 03:54 UTC
Elevated Ordering API Errors
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 23, 03:46 UTC
Investigating - We're experiencing an elevated level of Ordering API errors and are currently looking into the issue.
Jun 23, 03:45 UTC
Elevated Error Rates and Response Times on Catalog Services
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 23, 01:48 UTC
Investigating - We're experiencing an elevated level of API error rates and response times for Catalog Service API.
Jun 23, 00:34 UTC
Elevated Ordering API Errors
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 23, 01:36 UTC
Investigating - We're experiencing an elevated level of Ordering API errors and are currently looking into the issue.
Jun 23, 01:32 UTC
Elevated Ordering API Errors
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 23, 01:23 UTC
Investigating - We're experiencing an elevated level of Ordering API errors and are currently looking into the issue.
Jun 23, 00:42 UTC
Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017
VectorServices production data cluster upgrade
Resolved - The cluster upgrade is complete. After digging into reported problems, it appears they were not related (directly at least) to the cluster upgrade.
Jun 20, 20:04 UTC
Identified - Some users are reporting performance degradation possibly related to a rolling upgrade on our data cluster nodes.
Jun 20, 16:14 UTC
Jun 19, 2017

No incidents reported.

Jun 18, 2017
Elevated Authorization API Errors
Resolved - The underlying issue has been resolved. Systems are operational.
Jun 18, 21:26 UTC
Investigating - We're experiencing an elevated level of Authorization API errors and are currently looking into the issue.
Jun 18, 20:27 UTC
Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

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